Depth Logistics can arrange customs clearance via independent licenced customs brokers who are online to the Australian Border Force Integrated Cargo System. This enables electronic lodgment of customs declarations. About 98% or more of the entries lodged are processed and released same day by Customs. If Customs have queries or decide to do a detailed check of the documents and cargo this can sometimes take a few days more depending on the nature of their enquiry.
We prioritise the arrangement of customs clearance on shipments that have already arrived over shipments that are still enroute so that expensive storage charges can be avoided. Customs Declarations are lodged with Customs usually less than 24 hours after receipt of a full set of shipping documents.
It is important to get your shipping documents to us without delay. If we have a full set of documents prior to the cargo arriving we can arrange a pre-clearance. This means your goods are able to be delivered with little or no delay after they physically land. If the goods are subject to Quarantine clearance this can take another one or two days to process depending on what action is taken by this authority.
Before Customs release your cargo they require payment of any import duty, GST and Electronic Entry Charges. To avoid delays it is important you make payment to us so we have cleared funds on hand in order to meet this liability on your cargo and ensure timely delivery.